Event Policies & FAQs
Cancellation Policies
We understand things happen in life and sometimes you have to cancel your registration. We want to make it as easy as possible to do so. Please note we do not make exceptions to our cancellation policy (including family, medical, or employment situations). We cannot offer credits or transfers. Trip insurance is available for purchase during registration.
Each event page has a “cancellation policy and waiver” tab, where you can find details and deadlines specific to each event. Quick links to the event pages: GRAVEL | WEEKENDER | Joyride | Rally
Click to view a PDF of the Release of liability and assumption of risk agreement and COVID-19 Policy, Acknowledgment, and Waiver.
Emergency Information
In extreme emergencies, family members can contact a rider by calling the Oregon State Police at 541-776-6111. Please ask them to send an urgent message to Cycle Oregon officials. Bear in mind that it may take up to 12 hours to locate a rider and relay a message.
On-Course Emergencies
If you or someone near you is having an emergency, do not hesitate to dial 911. Often one of our medical team will pick up the call on their radio.
Extensive Communications
Cycle Oregon has lots of help on the road in case of an emergency. HAM radio operators provide emergency and logistical communication for Cycle Oregon. HAM radio operators ride in most Cycle Oregon vehicles so that event managers, medical services and staff are in touch at all times. If no one is around to assist in the event of an emergency, call 911.
Motorcycle Patrol Officers
Motorcycle Patrol Officers accompany Cycle Oregon each day. These officers have full authority to enforce the motor vehicle code. They can be contacted by Cycle Oregon staff for any emergency issues on the course.
Medical Service
Medical services will be available on the course, and at the overnight site. If you require medical attention on the course, you should notify a SAG van, ambulance or staff vehicle with the “thumbs down” signal.
Please note: There is no charge for medical services on the course or at the site. If you require transport to or from a local medical facility, you will be financially responsible for transport and medical services there. You will not be transported to a medical facility unless it is a critical situation. If you require transport by a local ambulance or helicopter, you will be financially responsible for any resulting charges. You are also financially responsible for any services provided by local medical facilities.
You can help in an emergency
If you witness an accident on the course, please do the following:
- Do not move the injured rider, especially if you suspect a head or spinal injury.
- Notify a passing ambulance, SAG van or staff vehicle with the “thumbs down” signal. If there is no one around to help, call 911.
- Take care of yourself. Do not step into the path of vehicle traffic.
- Keep the injured person calm.
- Once a Cycle Oregon official is on the scene and you have given a statement, please continue on the ride.
In-Camp Emergencies
Medical
Go to the medical tent, as a medic will be on call at all times. If no one is in the tent, knock on the trailer door.
Evacuation
PA announcements throughout the campsite will alert the riders to prepare for evacuation. Please go immediately to the Main Stage for instructions.
Severe Weather
Harsh weather may warrant the use of contingency facilities for shelter, if available. Details will be announced from the Main Stage. In the event of lightning, seek low ground and get away from metal.